Terms and Conditions

Pimlico Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Pimlico Man and Van provides removal and man and van services within the United Kingdom. By making a booking, paying a deposit, or otherwise instructing us to carry out work, you agree to be bound by these Terms and Conditions.

These terms apply to domestic and commercial customers for moving, transport, loading, unloading, and related services. Please read them carefully before placing a booking. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual or business that books and pays for the services.

Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by Pimlico Man and Van.

Goods means the items, belongings, or property handled, transported, or stored by us in the course of providing the services.

Booking means a confirmed request by the customer for services on a specific date and time, subject to these terms.

Contract means the agreement between the customer and Pimlico Man and Van made under these Terms and Conditions.

2. Scope of Services

Pimlico Man and Van provides man and van and removal services, including the transport of goods, loading and unloading, and where agreed, assistance with packing and unpacking. All services are provided subject to the details confirmed at the time of booking and any written amendments agreed prior to the service date.

We reserve the right to refuse to carry certain items including, but not limited to, hazardous materials, illegal goods, perishable goods, animals, and items which, in our sole opinion, may present a health and safety risk or may cause damage to other goods or property.

3. Booking Process

3.1 A booking may be requested by the customer via our accepted communication channels. The customer must provide accurate and complete information including addresses, access details, parking arrangements, the nature and approximate volume of goods, and any special handling requirements.

3.2 A booking is not confirmed until we have issued a written or clearly stated confirmation and, where required, received any deposit or advance payment requested. We may decline a booking at our discretion.

3.3 It is the responsibility of the customer to ensure that the information supplied is accurate and up to date. Any changes to date, time, addresses, access, or the volume or nature of goods may affect the price and availability of the service.

3.4 We may require a minimum service duration for man and van bookings. Any time beyond the agreed minimum will typically be charged at our applicable hourly rate, subject to a minimum increment as specified at the time of booking.

4. Quotation and Pricing

4.1 Any quotation provided is based on the information supplied by the customer. Quotations are normally estimates and not a fixed price unless expressly stated as a fixed quotation in writing.

4.2 Quotations are usually valid for a limited period from the date issued. We may revise or withdraw a quotation if the customer does not confirm the booking within the stated validity period or if information provided proves to be inaccurate or incomplete.

4.3 Additional charges may apply where:

a there are delays not caused by us, such as waiting for keys, paperwork, or access

b access is restricted or significantly more difficult than advised, such as long carrying distances, stairs, lack of lift, or unsuitable parking

c the volume or weight of goods exceeds what was originally declared

d additional services are requested on the day, such as disassembly, assembly, packing, or removal of more items.

4.4 Any parking fees, congestion charges, tolls, or similar costs related to the service will be payable by the customer in addition to the quoted price, unless otherwise specified.

5. Payments and Charges

5.1 The customer agrees to pay all charges due for the services in accordance with the payment terms agreed at the time of booking.

5.2 We may require a deposit or full prepayment to confirm a booking. Any remaining balance is payable as agreed, which may be prior to or immediately upon completion of the service.

5.3 Payment methods accepted will be communicated at the time of booking. Cash payments, if accepted, are normally due at the start or end of the job as specified. Where card or other electronic payments are used, we may require payment in advance.

5.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to withhold, delay, or cancel services, including the right to retain goods until payment is received in full.

5.5 All charges are quoted exclusive of any applicable taxes unless otherwise stated. If VAT or other taxes apply, they will be charged in addition at the prevailing rate.

6. Cancellations and Amendments

6.1 The customer may cancel or amend a booking by giving notice in accordance with this clause. Any cancellations or amendments must be communicated via an accepted contact method and confirmed by us.

6.2 If the customer cancels more than a specified minimum notice period before the booked start time, any deposit paid may be refundable or transferable at our discretion. The applicable notice period and refund policy will be stated at or prior to booking.

6.3 If the customer cancels within the minimum notice period, a cancellation fee may be charged. This may be equal to a percentage of the quoted price or a minimum call out or time based charge, as notified at the time of booking.

6.4 If the customer fails to be present at the agreed time and location, or fails to provide access to the premises, this will be treated as a late cancellation and may incur the full quoted charge.

6.5 If we need to cancel or reschedule due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, accident, or illness, we will inform the customer as soon as reasonably possible and offer an alternative date or a refund of any payment made for the affected booking. We will not be liable for any consequential loss arising from such cancellation or delay.

7. Customer Responsibilities

7.1 The customer is responsible for:

a ensuring that suitable parking is available for our vehicles, including obtaining any permits where necessary

b ensuring that access to the property is safe and suitable, including stairways, lifts, and doorways

c packing goods securely, unless packing services have been agreed

d disconnecting and preparing appliances and electronic items for transport

e securing valuables, fragile items, and important documents appropriately.

7.2 The customer must not ask our staff to break the law, to carry unsafe or illegal items, or to carry out tasks which may compromise health and safety, such as working at dangerous heights, dismantling fixed structures, or moving items that exceed safe manual handling limits.

7.3 It is the customers responsibility to arrange suitable insurance for high value or special items unless a separate written agreement has been made with us.

8. Our Responsibilities

8.1 We will provide the services with reasonable care and skill, using appropriate vehicles and personnel for the work described in the booking.

8.2 We will take reasonable steps to protect goods and property during the move, including the use of blankets, straps, and other protective measures as appropriate for the type of service provided.

8.3 We will make reasonable efforts to complete the work within the estimated time, but timings are not guaranteed. Delays may occur due to traffic, access issues, weather, or other circumstances beyond our control.

9. Liability for Loss or Damage

9.1 Our liability for loss or damage to goods or property is subject to the limitations set out in this clause. We will only be responsible for loss or damage caused by our proven negligence or breach of contract.

9.2 We will not be liable for:

a loss or damage arising from the inherent risk of transporting fragile items, including but not limited to glass, china, artwork, and electronics, unless they have been professionally packed by us

b loss or damage to items packed by the customer, where we had no reasonable opportunity to verify the contents or packing method

c loss of data or software on computers or electronic devices

d damage to items where a defect or pre existing damage existed prior to the move

e loss or damage arising from war, terrorism, natural disaster, or other events beyond our reasonable control.

9.3 Our total liability for any claim, whether for loss, damage, or otherwise, will not exceed a specified financial limit per job, unless agreed in writing before the service commences. This limit will be communicated on request and may be increased subject to payment of an additional charge.

9.4 We will not be liable for indirect or consequential losses such as loss of income, loss of profits, or loss of opportunity, even if such loss was foreseeable.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the service. The customer must give us a reasonable opportunity to inspect any alleged damage.

10. Waste and Disposal Regulations

10.1 Pimlico Man and Van operates in accordance with relevant UK waste and environmental regulations. We are not a general rubbish clearance company, and we will only remove waste or unwanted items by prior agreement.

10.2 We will not transport or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, gas cylinders, clinical waste, or flammable liquids. The customer is responsible for arranging appropriate disposal for such items.

10.3 Where we agree to remove unwanted items, they will be treated either as reusable goods, recyclable materials, or waste, at our discretion and in line with applicable regulations. Additional charges may apply for disposal or recycling.

10.4 The customer confirms that any items presented for disposal are their property and that they have the right to dispose of them. We accept no liability for items inadvertently included in waste or unwanted goods where we have acted on the customers instructions.

11. Insurance

11.1 We maintain appropriate insurance cover for our activities, including public liability and, where applicable, goods in transit insurance, subject to policy terms, conditions, and exclusions.

11.2 The customer is encouraged to consider additional insurance, particularly for high value, fragile, or unique items that may not be fully covered by our standard insurance arrangements.

12. Delays, Postponement and Force Majeure

12.1 We will not be liable for delays or failure to perform our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns, strikes, or public emergencies.

12.2 Where a delay or postponement occurs, we will use reasonable efforts to continue or reschedule the service as soon as reasonably practicable. Additional charges may apply if extra time, alternative vehicles, or additional staff are required.

13. Complaints

13.1 If you are dissatisfied with any aspect of the services, you should raise your concerns with our representative as soon as possible during the service so that we have the opportunity to address the issue.

13.2 If the matter is not resolved at the time, you should submit a written complaint within a reasonable period after completion of the job, setting out the details of your concern and any supporting information.

13.3 We will investigate your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may offer a remedy or goodwill gesture, but this will be at our discretion and subject to our liability limits.

14. Data Protection and Privacy

14.1 We will collect and process personal data such as names, addresses, and contact details for the purposes of providing the services, managing bookings and payments, and complying with legal obligations.

14.2 We will handle personal data in accordance with applicable UK data protection laws. Personal information will not be sold to third parties and will only be shared where necessary for service delivery, legal compliance, or fraud prevention.

15. Termination

15.1 We may terminate the contract or suspend services immediately if the customer:

a fails to pay any amount due

b behaves abusively, threatens our staff, or creates unsafe working conditions

c requests that we carry out illegal activities or breach regulations.

15.2 In such cases, the customer may be liable for any costs already incurred and for any applicable cancellation charges.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any contract between the customer and Pimlico Man and Van are governed by and construed in accordance with the laws of England and Wales.

16.2 Any dispute arising out of or in connection with these terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

17.2 No waiver by us of any breach of these terms shall be considered a waiver of any subsequent breach.

17.3 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless a change is required by law or regulatory authority.

17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the customer and Pimlico Man and Van in relation to the provision of services.