Pimlico Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Pimlico Man And Van provides removal, transport, delivery and related man and van services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing an order. They are designed to make the service clear, fair and efficient for both sides, and they apply whether the booking is for a single item, part-load transport, light removals, or any other agreed service.

In these terms, references to “we”, “us” and “our” mean Pimlico Man And Van, and references to “you” and “the customer” mean the person, business or organisation making the booking. These terms form the entire agreement between the parties unless expressly varied in writing. Any amendment agreed verbally by a driver or operative will only be binding if confirmed by us in writing. Nothing in these terms affects your statutory rights as a consumer, nor any rights that cannot lawfully be excluded.

Our services are intended for lawful domestic and commercial transport work only. We may refuse or suspend any job where the requested task is unsafe, illegal, outside the scope of the original booking, or likely to breach applicable regulations. The customer is responsible for providing accurate information about the goods, access conditions, parking constraints, and any special handling requirements. If such information is incomplete or incorrect, additional charges, delays or service limitations may apply.

Booking Process

Bookings are accepted subject to availability and may be made through the channels we specify from time to time. A booking is only confirmed once we have accepted the job, provided a quotation, and received any required deposit or advance payment. Until that point, any price or availability indication is an estimate only and does not create a binding reservation. We reserve the right to decline a booking where the move appears unsuitable for the vehicle, crew, access route, weight limits or timing requested.

When arranging a Pimlico man and van booking, you must provide accurate details including collection and delivery addresses, access information, the number and approximate size of items, floor levels, lift availability, parking arrangements, and whether any items require dismantling, wrapping or specialist handling. If the customer fails to provide full and accurate information, the quotation may be revised before or during the service. We may also refuse to carry items that are unusually heavy, fragile, hazardous or otherwise inappropriate for standard transport.

Any quoted arrival time is an estimate, not a guarantee. While we take reasonable steps to arrive on time, delays may occur because of traffic, weather, access restrictions, breakdowns or prior jobs overrunning. Where reasonable, we will keep the customer informed of material delays. If the customer is not present at the agreed start time or fails to provide access, we may charge waiting time or treat the booking as cancelled in accordance with these terms.

Payments and Charges

The price for our man and van services will be based on the information you supply and any site-specific factors that affect the time, labour or vehicle required. Unless otherwise stated, quotations exclude parking fines, tolls, congestion charges, storage fees, congestion-related delays and any additional labour not reasonably foreseeable at the time of quoting. Where a quotation is based on an hourly rate, the time will run from the agreed start time or from our arrival if access is delayed by the customer.

Payment terms will be confirmed at the time of booking. We may require a deposit, advance card payment, or full payment before commencing work. Unless agreed otherwise, the remaining balance must be paid on completion of the job, before unloading is completed or before goods are released, where lawful to do so. We accept payment methods notified during booking, and we may refuse cashless or card payments if technical issues prevent secure processing. Late or failed payment may result in recovery action and additional administrative charges where permitted by law.

If the scope of work changes after the quote has been accepted, we may adjust the fee to reflect the extra time, labour, equipment or vehicle capacity required. Examples include additional collection points, extra items, difficult access, stair carries, dismantling or reassembly, waiting time, or requests to complete an additional journey. Any revised charge will be explained where possible before work continues. You agree to pay any reasonable supplementary charges that arise because of changes made by you or because the actual job differs from the booking details provided.

Cancellations, Rescheduling and No-Shows

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellation charges may apply depending on how much notice is given and whether we have already allocated a vehicle, staff, route planning or other resources. Where a deposit has been paid, it may be non-refundable if the cancellation is made within a short notice period or if significant preparatory work has already been carried out. Any refund, where due, will be made using the original payment method unless otherwise agreed.

If you need to change the date, time or inventory of a booking, please notify us promptly. We will use reasonable efforts to accommodate amendments, but we cannot guarantee availability. A rescheduled job may be treated as a new booking if the original slot can no longer be kept. If you or your representative are not available at the agreed time, or if access is unavailable and the job cannot begin, we may charge a waiting fee, a failed attendance fee, or the full booking fee where the vehicle and crew have been dispatched.

We may cancel or suspend the service where payment is not made when due, where the job is unsafe, where the customer behaves abusively or unlawfully, or where the goods or premises present a significant risk. If we cancel for our own operational reasons, we will refund any advance payment for the unused portion of the service, and our liability will be limited as set out below. We are not responsible for losses arising from circumstances beyond our reasonable control, including severe weather, road closures, strikes, emergency orders or vehicle breakdowns.

Liability and Customer Responsibilities

We will carry out the service with reasonable care and skill. However, the customer remains responsible for ensuring that all items are suitably packed, labelled and prepared for transport unless we have expressly agreed to pack or protect them as part of the booking. Fragile goods, antiques, electronics, glass, artwork and similarly delicate items should be declared in advance. We are not responsible for damage arising from inadequate packing, inherent weakness, pre-existing defects, or customer instructions that are followed at the customer’s request.

The customer must ensure that access routes, driveways, stairways, lifts and entrances are safe and suitable for the movement of goods. We may refuse to carry any item that is too heavy for safe manual handling, that cannot be moved without special equipment, or that would cause damage to premises or risk injury. If a customer requests an item be moved despite our concerns, we may decline that request or proceed only at the customer’s risk, subject to applicable law and our duty of care.

We shall not be liable for indirect, incidental or consequential losses, including loss of profit, loss of opportunity, loss of business, or emotional distress, except where such exclusion is prohibited by law. Our total liability for any claim arising from the service shall be limited to the total amount paid or payable for the specific booking in question, except in cases of death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Nothing in these terms is intended to exclude liability where it would be unlawful to do so.

Waste Regulations and Prohibited Items

Where our service includes the removal or transport of unwanted items, the customer must ensure that all waste and discarded material is declared accurately before collection. We operate in accordance with applicable UK waste regulations and will only transport waste where we are legally permitted and properly authorised to do so. The customer remains responsible for classifying items correctly and for informing us whether anything is waste, reusable goods, or materials requiring special handling or disposal.

We do not accept hazardous waste, chemicals, solvents, asbestos, clinical waste, pressurised containers, gas cylinders, oils, fuel, explosives, firearms, illegal goods, or any item that is prohibited by law or unsafe to transport. If prohibited items are discovered after a booking has been made, we may refuse to carry them, charge for attendance, or terminate the job immediately. If you ask us to dispose of waste, you warrant that the materials are lawfully owned, identified accurately, and presented in a manner that allows lawful handling and disposal.

Where waste is transported for disposal, the customer must co-operate with any lawful documentation, transfer note, or verification process required under applicable regulations. We may ask for details of the source, type and quantity of waste, and we may refuse a collection if the information is incomplete or inconsistent. The customer must not present fly-tipped waste, mixed hazardous waste, or items contaminated with substances that make them unsafe or unlawful to move. Any costs arising from incorrect classification, contamination, enforcement action or regulatory compliance will be charged to the customer where permitted by law.

Handling, Storage and Delivery

We will deliver goods to the address specified in the booking unless otherwise agreed in writing. If the customer is unavailable at the delivery address, if access cannot be gained, or if there is no safe place to leave the goods, we may return the goods to a depot, a storage facility, or the collection point, and reasonable additional charges may apply. Any goods left with a third party at the customer’s request will be deemed delivered once handed over in accordance with that instruction.

Unless we expressly agree to storage, goods remain the customer’s responsibility once delivery is completed or once we have lawfully attempted delivery as agreed. The customer should inspect goods promptly on receipt and report any apparent loss or damage within a reasonable time. Claims for damage must be supported by clear details and, where possible, photographic evidence. This does not limit any rights available under consumer law, but it helps us investigate concerns efficiently and fairly.

We may use subcontractors, agents or suitably qualified third parties to perform any part of the service. Where we do so, we remain responsible for the overall performance of the agreement to the extent required by law, but we are not liable for delays or losses caused by persons acting outside our control where such events fall within force majeure or other lawful exclusions. We may also substitute a similar vehicle or team where operationally necessary, provided this does not materially affect the agreed service.

Data, Complaints and General Terms

We will process personal information only as needed to manage bookings, provide the service, handle payments, comply with legal obligations and resolve disputes. Any personal data will be handled in accordance with applicable data protection laws and our privacy practices, as relevant. You should ensure that any information you provide is accurate and that you have authority to share it where the booking is made on behalf of another person or organisation.

If you have a complaint, you should raise it as soon as reasonably possible so we can investigate and seek a fair resolution. We may request evidence, photographs, or other details relevant to the concern. Failure to notify us promptly may affect our ability to review the matter. Any informal discussion or proposed solution does not waive our rights or your rights under these terms or under law.

If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right. These terms may be updated from time to time, and the version in force at the date of your booking will apply unless a change is required by law. The headings are for convenience only and do not affect interpretation.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer or statutory rules provide otherwise. By using our Pimlico Man And Van service, you acknowledge that the agreement is intended to be legally binding and to reflect standard UK service conditions for a professional man and van provider.